Tips of the week

Communication Skills

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Communication Skills- 

First impressions are made in less than two minutes. Opinions whether accurate of not are formed about you based on your clothing, facial expression, appearance, body language and manners.

Six ideas to increase your first impression communication success include:

  1. Make eye contact for 2 to 3 seconds.
  2. Focus on their face until you’ve determined the colour of their eyes.
  3. Use their name.
  4. Keep your sentences short.
  5. Speak no more than 3 sentences at a time.
  6. Elaborate only if they ask for more detail.

Our Toronto based Communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.


Customer Service – Handling Complaints

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Customer Service – Handling Complaints-

Look to complaints to provide helpful feedback and an opportunity to improve.  Appreciate customers who take time to bring concerns to your attention.

Four ideas to increase customer service success include:

  1. Never try to justify past actions or to blame anyone, within or outside of your organization.
  2. Ask the right questions to get all the facts.
  3. Never make assumptions.
  4. Agree on a course of action with the customer.

Our Toronto based Customer Service skills training workshop provides the skills to create winning interactions with your most valuable resource.

Contact us today to find out how our Toronto based customer skills training and other management skills and leadership courses and workshops can help you build your professionalism.


Negotiating Skills

Posted on by skestenberg in Tips of the week Comments Off on Negotiating Skills

Negotiating Skills-

You can negotiate anything

Four ideas to increase negotiating success include:

  1. Determine your main goal?  Clarify what’s important and what’s somewhat important.
  2. Uncover the other person’s objective.  Think of questions to help determine their goals.
  3. Never assume….always clarify and confirm.
  4. Look mutual benefits to motivate the other person to see the value of your position.

Our Toronto based Negotiating skills training workshop takes the mystery out of negotiating. Focus on understanding five negotiating strategies and counter strategies and developing techniques to handle negotiations.

Contact us today to find out how our Toronto based Negotiating skills training and other management skills and leadership courses and workshops can help you build your professionalism.


Communication Skills

Posted on by skestenberg in Tips of the week Comments Off on Communication Skills

Communication Skills-  

Make a favourable first impression in just 90 seconds!

Five ideas to increase your communication success with a first impression include:

  1. Dress as formally and as well as whoever your trying to impress. This is considered respect.  This
  2. Err on the side of being more dressed up; It’s always easier to dress down if you need to.
  3. Solicit feedback from people you trust on the strength of your handshake
  4. Punctuality counts.
  5. Start with a smile; then let your sincere personality eliminate any initial resistance.

Our Toronto based Communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.


Communication Skills – Handling Complaints

Posted on by skestenberg in Tips of the week Comments Off on Communication Skills – Handling Complaints

Communication Skills – Handling Complaints-

Complaint are inevitable! Those who complain are providing an opportunity so respect and thank them.

Five ideas to increase success include:

  1. Listen.  Give everyone an opportunity to be heard. Sometimes that’s all they want.
  2. Put yourself in their shoes. Empathy is a powerful skill.
  3. Always offer an apologize, not admitting guilt; sometimes regretting their inconvenience.
  4. Only one apology is needed.
  5. Never apologize for rules or policies.

Our Toronto based Customer Service skills training workshop provides the skills to create winning interactions with your most valuable resource.

Contact us today to find out how our Toronto based customer skills training and other communication skills and leadership courses and workshops can help you build your professionalism.


Business Writing

Posted on by skestenberg in Tips of the week Comments Off on Business Writing

Business Writing-

 

Your goal when writing need to be achieving clarity, brevity and results.

  1. Focusing on the reader.  Replace some of your “I’s and we’s“ with “you”
  2. Remain positive describing what you can do.
  3. Increase understanding by using bullets and numbers.

Our Toronto based business writing skills workshop provides strategies and techniques to sharpen your business writing skills.

Contact us today to find out how our business writing skills training and other communications skills courses and workshops can help you build your professionalism. Our public workshops take place in Toronto.


Training For The Trainer

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Training For The Trainer –

Training Adults in the classroom or on the job in a one-on-one trainer situation requires expertise. Adult trainees need to accept as well as apply new strategies and techniques.

Three ideas to increase success with training include:

  1. Posing effective questions work wonders to engage your learners.
  2. Adults like to have fun while learning. Integrate activities to generate laughter.
  3. Adults don’t argue with the data they uncover. Create opportunities for discovery.

Our Toronto based  train the trainer training workshop provides the training facilitation skills essential to getting your ideas, plans and feelings across with confidence and conviction.

Contact us today to find out how our Toronto based training for the trainer skills training and other leadership skills courses and workshops can help you build your professionalism.


Presentation Skills

Posted on by skestenberg in Tips of the week Comments Off on Presentation Skills

Presentation Skills-

Get the results you’re looking for!

Four ideas to increase success include:

  1. By slowing your breathing your whole body relaxes.
  2. Focus on your message not on yourself
  3. Consider what they may resist and plan to overcome their objections.
  4. The larger your audience, the more dramatic your delivery needs to be with respect to your volume, your inflection, your gestures and your movement.

Our presentation skills training seminar provides strategies and techniques to ensure that your message achieves results and influence others. Workshops can be delivered at your location or in our location in Toronto.

Contact us today to find out how our presentation skills courses workshops and other communications skills training courses can help you build your professionalism.

 

 


Business Writing

Posted on by skestenberg in Tips of the week Comments Off on Business Writing

Business Writing-

Move from mess to message! Clarify your message and transfer understanding with less effort!

Three ideas to increase success include:

  1. Always start by clarifying your purpose. What do you want to acheive? What action do you want your reader to take?
  2. Use your first sentence to tate your purpose.
  3. Replace business clichés with conversational words.

     Replace:                          With:

  • along the lines of             like
  • at which time                    when
  • for the purpose of            for
  • for the reason that            since, because
  • in order to, in order that    to, so
  • in regard to                      about
  • in the event of                  if
  • in the near future              soon,  shortly

 

Our Toronto based business writing skills workshop provides strategies and techniques to sharpen your business writing skills.

Contact us today to find out how our business writing skills training and other communications skills courses and workshops can help you build your professionalism. Our public workshops take place in Toronto.


Presentation Skills

Posted on by skestenberg in Tips of the week Comments Off on Presentation Skills

Presentation Skills-

There is no better skill to demonstrate leadership than presentation skills. Being perceived as dynamic and confident always earns respect.

Whether your need is to motivate, to inform, to influence or to defend, the way you present yourself and your ideas is key to your success.

Three ideas to increase success include:

  1. Pay attention to the way you look! Posture, clothing, facial expression and gestures. 55% of your message comes from what they see.
  2. Vary the speed of your delivery as well as the inflection and the volume. 38% of you message comes from your voice.
  3. The best presenters want to be perceived as enthusiastic; confident; believable; knowledgeable and approachable.

Our presentation skills training seminar provides strategies and techniques to ensure that your message achieves results and influence others. Workshops can be delivered at your location or in our location in Toronto.

Contact us today to find out how our presentation skills courses workshops and other communications skills training courses can help you build your professionalism.