skestenberg, Author at Job Design Concepts Inc.

Customer Service – Handling Complaints

Customer Service – Handling Complaints –

Complaints can provide useful feedback and a chance to improve. Value customers who bring their concerns to your attention.

Four ideas to increase customer service success include:

Don’t justify past actions or to blame anyone.
Ask questions to gather all the facts.
Don’t make assumptions.
Mutually agree on a course of action to resolve the issue.

Our Toronto based Customer Service skills training workshop provides the skills to create winning interactions with your most valuable resource.

Contact us today to find out how our Toronto based customer skills training and other management skills and leadership courses and workshops can help you build your professionalism.

skestenberg2018-06-20T12:44:01-04:00June 28th, 2018|Tips of the week|0 Comments

Communication Skills –

You can make a memorable impression in 90 seconds!

Seven ideas to increase your communication success with a first impression include:

Dress as well as whoever your trying to impress.
Dressed up; It’s always easier to dress down if you need.
Get feedback from people you trust on the quality of your handshake
Punctuality makes a difference.
Smile.
Be sincere
Let your warm personality eliminate any initial resistance.

Our Toronto based Communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

skestenberg2018-06-13T12:50:07-04:00June 25th, 2018|Tips of the week|0 Comments

Negotiating Skills –

Everything can be negotiated!

Four ideas to increase negotiating success include:

Identify your main objective? Zero in on what’s important and what’s not important.
Determine the other person’s objective. Think of questions to help define their goals.
Never assume; always ask questions to clarify and confirm.
Seek joint benefits to motivate the other person to see the value of your position.

Our Toronto based Negotiating skills training workshop takes the mystery out of negotiating. Focus on understanding five negotiating strategies and counter strategies and developing techniques to handle negotiations.

Contact us today to find out how our Toronto based Negotiating skills training and other management skills and leadership courses and workshops can help you build your professionalism.

skestenberg2018-06-20T12:42:23-04:00June 21st, 2018|Tips of the week|0 Comments

Communication Skills – Handling Complaints

Communication Skills – Handling Complaints –

Those who take the time to complain should be rewarded. Always respect and thank them.

Five ideas to increase success include:

Give them an opportunity to be heard. Sometimes listening is all they want.
Be empathetic! Walk in their shoes.
Always apologize. It’s not an admission of guilt; it’s sometimes a regret of their inconvenience.
Only one apology is needed.
No need to apologize for your rules or policies.

Our Toronto based Customer Service skills training workshop provides the skills to create winning interactions with your most valuable resource.

Contact us today to find out how our Toronto based customer skills training and other communication skills and leadership courses and workshops can help you build your professionalism.

skestenberg2018-06-13T12:48:07-04:00June 18th, 2018|Tips of the week|0 Comments

Business Writing

Business Writing –

Being clear, being brief and getting results is the way to measure effective business writing.

Four ideas to increase your business writing effectiveness include:

Focus on your reader by replacing many “I’s and we’s“ with “you”
Describing what you can do; not what you can’t – be positive.
Use bullets to make it easy to understand
Use numbers when there is a sequence.

Our Toronto based business writing skills workshop provides strategies and techniques to sharpen your business writing skills.

Contact us today to find out how our business writing skills training and other communications skills courses and workshops can help you build your professionalism. Our public workshops take place in Toronto.

skestenberg2018-06-13T12:45:28-04:00June 14th, 2018|Tips of the week|0 Comments

Communication Skills

Communication Skills –

Build you communication skills by practicing one important communication skill every day of the week.

Five ideas to add to your communication effectiveness include:

Monday – Be open to new ideas
Tuesday – Be accepting of differences
Wednesday – Be specific
Thursday – Speak with conviction
Friday – Be assertive

Our Toronto based Communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

skestenberg2018-06-06T15:14:19-04:00June 11th, 2018|Tips of the week|0 Comments

Presentation Skills

Presentation Skills –

Great presentations get great results!

Four ideas to increase success include:

Relax by slowing your breathing. Extend your inhale and exhale.
Focus on your message not the way you look.
Plan to overcome objections by introducing solutions to their points of resistance.
Increase your inflection, your gestures and your movement proportionate to the size of your audience.

Our presentation skills training seminar provides strategies and techniques to ensure that your message achieves results and influence others. Workshops can be delivered at your location or in our location in Toronto.

Contact us today to find out how our presentation skills courses workshops and other communications skills training courses can help you build your professionalism.

skestenberg2018-05-30T13:02:07-04:00June 7th, 2018|Tips of the week|0 Comments

Business Writing

Business Writing –

Transferring understanding is what effective writing is all about1

Four ideas to increase success include:

Always clarifying your purpose. What do you want to accomplish? Is there an action do you want the reader to take?
State your purpose in first sentence.
Write like you speak…
Eliminate clichés.

Our Toronto based business writing skills workshop provides strategies and techniques to sharpen your business writing skills.

Contact us today to find out how our business writing skills training and other communications skills courses and workshops can help you build your professionalism. Our public workshops take place in Toronto.

skestenberg2018-05-30T13:00:35-04:00June 4th, 2018|Tips of the week|0 Comments

Presentation Skills

Presentation Skills –

Presentation skills demonstrate your leadership ability. Being seen as confident always earns respect.

Whether your need is to motivate, to inform, to influence or to defend, the way you present yourself and your ideas is key to your success.

Three ideas to increase success include:

Pay attention to the way you look! Posture, clothing, facial expression and gestures. 55% of your message comes from what they see.
Vary the speed of your delivery as well as the inflection and the volume. 38% of you message comes from your voice.
The best presenters want to be perceived as enthusiastic; confident; believable; knowledgeable and approachable.

Our presentation skills training seminar provides strategies and techniques to ensure that your message achieves results and influence others. Workshops can be delivered at your location or in our location in Toronto.

Contact us today to find out how our presentation skills courses workshops and other communications skills training courses can help you build your professionalism.

skestenberg2018-05-23T13:56:09-04:00May 31st, 2018|Tips of the week|0 Comments

Assertiveness Skills

Assertiveness Skills –

Assertiveness requires the ability to communicate beliefs, opinions, thoughts, and feelings in a way that is effective.

Three ideas to increase success include:

1. Remember to be kind when saying no by always offering an alternative.
2. Be diplomatic when disagreeing by demonstrating your understanding of the other person’s position. Then, acknowledging the value of the other person’s recommendation. Follow with your own recommendation
3. When a conflict is important to you, work with the other person by asking questions like: What do you need? How can we resolve this situation? What would it take to fix this?

Our Toronto based assertiveness skills training workshop provides the assertiveness skills essential to getting your ideas, plans and feelings across with confidence and conviction.

Contact us today to find out how our Toronto based assertiveness skills training and other communications skills courses and workshops can help you build your professionalism.

skestenberg2018-05-23T13:54:44-04:00May 28th, 2018|Tips of the week|0 Comments

skestenberg

About skestenberg

Leadership

Leadership