skestenberg

Time Management –

You can’t turn on a dime if you’re always fumbling and trying to recover from crisis.

Five ideas to increase your success in avoiding & managing crisis include:

1. Identify your priorities and consistently work on what counts.
2. Stay focused.  Finish your tasks before moving to another.
3. Anticipate potential crisis develop alternate solutions.
4. Overestimate the time required to complete tasks.
5. Turn a crisis into an opportunity to demonstrate your talent.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism

Leadership Skills –

When pressure mounts and difficult situations arise, asking yourself a few key questions will help you to learn from your challenges.

Five ideas to increase your success in dealing with challenges include:

1. Ask yourself, “How did I get into this?”
2. Ask yourself, “What would a calm person do?”
3. Ask yourself, “Does this need to be done at all?”
4. Ask yourself, “What can I learn from this?”
5. Ask yourself, “What is this challenge telling me?”

Our Toronto leadership training workshops provides leadership strategies and techniques to shape your performance as a supervisor or team leader.  The courses will assist you to influence others.

Contact us today to find out how our leadership skills training seminars and other communications skills supervisory skills courses can help you build your professionalism.  Public workshop take place in Toronto.

Change Is Inevitable –

It’s essential to be able to move from coping with change to excelling through change.

Three ideas to help you understand the nature and impact of change.

1. Work at changing your natural reaction to change from counter-productive to productive. See the opportunities.
2. Developing your own resilience towards change.
3. Ask many questions to ask about the change; it’s reasons; impact; challenges etc.

Our Toronto based change happens skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success. Other workshops of interest may include: change management

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Time Management – 

Today, we’re required to process and produce faster in the same amount of time.

Five ideas to increase your success in saving time include:

1. Use quiet hour for A priorities
2. Use body language that says “don’t interrupt me.  i.e.  – walk quickly;  don’t look up
3. Assert yourself – say no “you caught me at a bad time can it wait until ……”?
4. Clean and organize your work space at the end of each day.
5. Foster independence – help others find answers for themselves.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism

Communication Skills –

From the way that you handle yourself on the telephone, your caller can quickly assess whether you are:

• Capable
• Caring/Interested
• Energetic
• Friendly/Happy
• Organized

Ten ideas to increase your success with the telephone include:

1. Remember it’s 10% what you say and 80% the way you say it that counts on the phone.
2. Be prepared to make a written record of all information.
3. Be on stage – assume a “professional ” role – unemotional, problem-solving oriented.
4. Practice consistency.
5. Regularly critique yourself.  Try to get feedback from others that you trust.
6. Smile as you speak.
7. Never show agitation or fatigue; end the call graciously and call back when you’re composed.
8. Project energy
9. Provide a positive approach by focusing on what you can do.
10. Listen to voice mails you leave and eliminate your “ums” or “ahs” by closing your lips at the end of each sentence.

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Leadership –

Developing your problem solving skills will help you to work more effectively with your co-workers, customers, partners and vendors.

Six ideas to increase your success in problem-solving include:

1. Identify the problem – state the problem in the form of several different questions.
2. Identify the solution criteria – On what basis should you make the decision?   What will the solution look like?  What concerns will you have addressed?  What factors need to be considered?
3. Identify all of the possible causes of the problem.
4. Generate alternatives/ideas considering all of the questions framed when identifying the problem; all of the solution criteria and all of the possible causes.
5. Select the best alternatives using the solution criteria.
6. After implementation, follow-up to confirm the success of your problem-solving process.

Our Toronto leadership training workshops provides leadership strategies and techniques to shape your performance as a supervisor or team leader.  The course will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills courses can help you build your professionalism

Communication Skills –

Being able to questioning effectively will help you to:

• Facilitate learning
• Build commitment to solutions and plans
• Empower

Four ideas to increase your success in asking questions include:

1. Be prepared to record any important details.   A short pencil is better that a long memory.
2. Frame questions positively. Instead of asking “What went wrong?” ask “What could be done differently?”88,
3. Support by asking, “How can I help?  ”Learn by ask, “What would you do?”  Empower by asking, “What do you think we should do?”  Innovate by asking, “What are our competitors going to do?”
4. Listen to the answers provided.  If the issue is complicated, demonstrate your understanding by paraphrasing the question before you respond.

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Time Management –

Demonstrate your special skills and talent during crisis.

Seven ideas to increase your success in dealing with crisis include:

1. Stay calm despite the urgency.
2. Control the crisis like a special project considering possible solutions, time lines, resources, impact, and responsibilities.
3. Use your extra adrenaline to find possible solutions.
4. Have all affected parties participate in generating possible solutions.
5. Delegate what you can; don’t start another fire.
6. Continue to ask yourself: “What’s your A1 priority?”
7. Set up controls to ensure the situation doesn’t happen again.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

Leadership Skills 

When problem solving it’s important to invest time in considering the real issue and alternate solutions.

Six ideas to increase your success in problem-solving include:

1. Identify the problem – state the problem in the form of several different questions.
2. Identify the solution criteria – On what basis should you make the decision?   What will the solution look like?  What concerns will you have addressed?  What factors need to be considered?
3. Identify all of the possible causes of the problem.
4. Generate alternatives/ideas considering all of the questions framed when identifying the problem; all of the solution criteria and all of the possible causes.
5. Select the best alternatives using the solution criteria.
6. After implementation, follow-up to confirm the success of your problem-solving process.

Our Toronto leadership training workshops provides leadership strategies and techniques to shape your performance as a supervisor or team leader.  The course will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills courses can help you build your professionalism