skestenberg

Leadership – 

Progress begins with difference.   We need to recognize that conflict is inevitable.

Eight ideas to increase your success in dealing with workplace conflict include:

1. Allow sufficient time to resolve issues.  Do not add undue stress by being in a crunch for decisions.
2. Confirm common ground/common goals.
3. Focus on the words that are being said, rather than the delivery style, facial expression or the tone of voice.
4. Remain unemotional, problem-solving oriented.
5. Repeat in your own words, their position to seek confirmation and to demonstrate your understanding.  Get their agreement.
6. Ask the other person to paraphrase to demonstrate their understanding of your position.
7. Work at negotiating differences.  Ask “What would it take to…?”
8. Isolate points of disagreement and then brainstorm to develop possible alternatives for each point.

Our conflict management training provides strategies and techniques to resolve conflict in everyday situations.  Our conflicts resolution in a union environment workshop is specific designed for handling challenging union issues.   Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

Communication Skills – 

Focus on building one of the following communication skills for each day of the week

Five ideas to add to your communication strengths include:

1. Monday – Be specific
2. Tuesday – Be positive
3. Wednesday – Be assertive
4. Thursday – Speak clearly
5. Friday – Be comfortable when meeting strangers

Our Toronto based Communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism

Behavioural Interviewing – 

Discover how an interviewee acted in specific situations. How they behaved in the past will predict how they will behave in the future.

Four examples of behavioural questions to ask include:

1. Describe a situation in which you were able to use persuasion to successfully convince someone to do something.
2. Give an example of a time when you used good judgment and in problem-solving.
3. Describe a situation when you had to go above and beyond the call of duty in order to get a job done.
4. Tell me about a time when you had too much to do and needed to prioritize your tasks.

Our behavioural interviewing training provides strategies and techniques to plan for the interview; develop assessment strategy; develop questions and conduct the interview in a professional manner.  The training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communication skills and leadership skills can help you build your professionalism.

Leadership – 

Progress begins with difference.

Four  ideas to increase your success in dealing with workplace conflict include:

1. Allow sufficient time to resolve issues.  Do not add undue stress by being in a crunch for decisions.
2. Confirm common ground/common goals.
3. Focus on the words that are being said, rather than the delivery style, facial expression or the tone of voice.
4. Remain unemotional, problem-solving oriented.

Our conflict management training provides strategies and techniques to resolve conflict in everyday situations.  Our conflicts resolution in a union environment workshop is specific designed for handling challenging union issues.   Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

Communication Skills – 

Our ability to communicate needs to be a work in progress.  Beyond words there are behviours that contribute to our being perceived as effective communicators.

Five ideas to add to your communication strengths include:

1. Be friendly
2. Be articulate
3. Be sincere
4. Be sympathetic
5. Be receptive to others’ ideas

Our Toronto based Communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism

Time Management –

Organizing all of your To Do is challenge worth mastering.

Four ideas to increase your success with managing and organizing your incoming information include:

1. Move anything that does not have a specific deadline to a file drawer or hidden shelf… far from your immediate work area. Pile them high and toss the bottom section when the stack gets too high.
2. Decide whether to delegate a task immediately or schedule a time to delegate a task.
3. Remove unwanted information from reaching you by making a quick call or sending a quick email.
4. Apply the above practices to email, mail, faxes internal memos and telephone calls.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

Communication Skills – 

Knowing how to ask or how to make a requests is an art.

Five ideas to increase your success in asking include:

1. Know what you really need or want.
2. Be specific with regard to time frame or quantity.
3. Ask the right person.  Identify the decision maker or the person who has control.
4. Prepare your case including the benefits to the person you are asking.
5. Be prepared to give in order to receive.

Our communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Time Management –

Between email, mail, faxes internal memos and telephone calls the amount of information presented to you each day can be a burden.

Three ideas to increase your success with managing and organizing your incoming information include:
1. Categorize each piece of information as follows:
A – Needs to be done today
B – Has a specific deadline other than today
C – Has no deadline
D – Items you can delegate
E – Items you can eliminate.

2. If an A will take you less than 5 minutes to complete, do it at the time of sorting.

3. Arrange your B’s on your desk based on the date you need to start the task.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

Business Writing Skills –

Achieve success with your written requests

Four ideas to increase your success with an appropriate writing style include:

1. Use specific concrete language.
   Instead of: Please send me a copy of the report as soon as possible.
   Write: Please send me copy of the report within 10 days.
2. Use words that build goodwill like please; thank you; appreciate; hope.
3. Make the action required by the reader the closing sentence.
4. Deal with one subject in a communication.

Our Toronto based business writing skills workshop provides strategies and techniques to sharpen your business writing skills.

Contact us today to find out how our business writing skills training and other communications skills courses and workshops can help you build your professionalism.  Our public workshops take place in Toronto.

Leadership –

Being an effective team leader or player with leadership skill is essential to team projects.

Five ideas to increase your success with team projects include:

1. Treat mistakes as learning opportunities.
2. Monitor and provide performance feedback.
3. Communicate frequently, openly and honestly.
4. Utilize all team members.
5. Share the power.

Our Toronto leadership training course provides leadership strategies and techniques to shape your performance as a supervisor or team leader.  The program will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills workshops can help you build your professionalism