Tips of the week

Leadership Skills

Leadership Skills –

 

Effective team leaders build effective teams!

Seven ideas to build effective teams include:

 

    1. Allow members to improve the way things are done.
    2. Share team goals… answer the question “Why are we here?”
    3. Build self-esteem by complimenting; make members feel good about themselves.
    4. Encourage
    5. Forgive mistakes
    6. Model the way you want members to behave.
    7. Build a special relationship with each member;
    8. Have no favourites – lunch with all or lunch with none.
    9. Continue to learn, grow, change, improve.

 

Our leadership skills training workshop provides the skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based leadership skills training courses and other management skills and communication seminars and workshops can help you build your professionalism.

2018-07-11T12:14:17-04:00July 30th, 2018|Tips of the week|0 Comments

Communication Skills – Listening

Communication Skills – Listening –

Listening needs to be a focused activity. Multitasking and listening do not mix. Listening is the most under used communications skill.  We need to work hard at effective listening.

Eleven ideas to increase success with listening include:

  1. Remove other thoughts.
  2. Listen intently – you can’t learn less.
  3. Listen for ideas or the essence.
  4. Be responsible for listening.
  5. Stay focused even if the speaker is boring or repetitive
  6. Take notes to say focused.
  7. Confirm and clarify frequently
  8. Maintain eye contact.
  9. Maintain positive facial expression
  10. Maintain alert posture.
  11. Nod to demonstrate interest.

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Build your professionalism with our communication skills training and other management and leadership courses and workshops and seminars.

2018-07-03T15:16:39-04:00July 26th, 2018|Tips of the week|0 Comments

Project Management Skills

Project Management Skills –

Using specific knowledge, skills and techniques to complete projects effectively is what project management means.

Two ideas to increase success with projects include:

  1. Create your plan before you start implementing any actions. The purpose of your plan is to:
  • Clarify responsibilities and roles of the project team
  • Outline how the project will be completed with regards to time, cost and performance
  • Document the resources needed (human, electronic, external, physical)

 

  1. Use the following tools to manage your projects:
  • Team cooperation checklist
  • Planning and organizing checklist
  • Responsibility assignment matrix
  • Gnatt charts
  • Critical Path Mapping
  • Contingency planning charts
  • Follow up evaluation questions

Our project management skills training workshop provides the project management skills for effective project planning and control.

Contact us today to find out how our Toronto based project management skills training and other management courses and communication skills and leadership skills workshops can help you build your professionalism.

2018-07-03T15:09:10-04:00July 23rd, 2018|Tips of the week|0 Comments

Leadership – Increasing Team Cooperation

Leadership – Increasing Team Cooperation –

 

Creating team spirit, encouraging a cooperative climate and focusing effort are essential to increasing productivity and success.

Five ideas to increase success with team cooperation include:

  1. Communicate regarding the problems facing team members in order to help them in making their best contribution.
  2. Discuss these issues openly in team meetings.
  3. Pay attention to how team members treat each other.
  4. Make respect is the foundation for your communication.
  5. Apply specific problem solving models to help the team deal with issues and concerns.

Our Toronto based Leadership skills training workshop provides the skills for performing positively and clearly to enhance your career and personal success.

Contact us to build your professionalism! Find out how our Toronto based leadership skills training program and other management skills and communication courses and workshops can help.

2018-06-27T12:32:55-04:00July 19th, 2018|Tips of the week|0 Comments

Project Management Skills

Project Management Skills –

 

Manage you projects more effectively will lead to achieving goals with respect to schedules and budgets.

Two ideas to increase success with projects include knowing that:

  1. Each project needs a project owner. There needs to be someone who is responsible for:
  • Approving the team
  • Defining the responsibilities
  • Providing information
  • Providing resources
  • Clarifying important issues
  • Communication between departments
  1. Each project needs a clear statement of the expected outcomes, the approach, the timelines and the budget.  Do not start until the initial planning process has provided a statement that has the sponsor’s approval.

Our project management skills training workshop provides the project management skills for effective project planning and control.

Contact us today to find out how our Toronto based project management skills training and other management courses and communication skills and leadership skills workshops can help you build your professionalism.

2018-06-27T12:31:35-04:00July 16th, 2018|Tips of the week|0 Comments

Leadership – Increasing Team Cooperation

Leadership – Increasing Team Cooperation –

 

Effective teams increase productivity and success! Build team spirit; ensure a cooperative climate; direct group effort to ensure a winning organization.

Three ideas to increase success with team cooperation include:

  1. Make sure that team members understand the big picture.
  2. Make sure that team members understand how they can contribute to the solution.
  3. Make sure that team members are aware of the value of contributions of the other team members.

Our Toronto based Leadership skills training workshop provides the skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our leadership skills training and other management skills and communication courses workshops and seminars can help you build your professionalism.

2018-06-27T12:29:32-04:00July 12th, 2018|Tips of the week|0 Comments

Negotiating Skills

Negotiating Skills –

Negotiation is part of every interaction.

Four ideas to increase negotiating success include:

  1. Identify your limits – Know “when to fold ‘em” i.e. when to walk away.
  2. Use silence to gain more information and more power.
  3. Think of compromise …the 50/50 split, as your fallback strategy.
  4. Collaboration, where you both discover common ground and mutual benefits is the best approach
  5. Ask questions like:
  • What will it take to make a deal?
  • What will it take to fix this conflict?
  • What will it take to gain your trust?
  • What will it take to make you happy you?
  • What will it take to resolve this?

Our Toronto based Negotiating skills training workshop takes the mystery out of negotiating. Focus on understanding five negotiating strategies and counter strategies and developing techniques to handle negotiations.

Contact us today to find out how our Toronto based Negotiating skills training and other management skills and leadership seminars, courses and workshops can help you build your professionalism.

2018-06-27T12:28:19-04:00July 9th, 2018|Tips of the week|0 Comments

Leadership Skills – Providing Feedback

Leadership Skills – Providing Feedback  –

Helpful feedback lets people know how they’re doing.

Deliver it well and it will do the following for your team:

  1. Let people know how they’re doing
  2. Show you’re there to help
  3. Provide recognition
  4. Provide support
  5. Increase morale
  6. Boost motivation
  7. Fix performance problems

Our Toronto based Leadership skills training workshop provides the skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based leadership skills training and other management skills and communication courses, seminars and workshops can help you build your professionalism.

2018-06-27T12:26:15-04:00July 5th, 2018|Tips of the week|0 Comments

Communication Skills

Communication Skills –

It takes less than two minutes to make a lasting impression. Opinions about you made based on your appearance and behaviours; clothing, facial expression, body language and manners.

Six ideas to increase your first impression communication success include:

  1. Maintain eye contact for 2 to 3 seconds.
  2. Focus on their eyes until you’ve determined their colour.
  3. Personalize by using their name.
  4. Use short sentences.
  5. Provide about 3 sentences at a time.
  6. Only elaborate if they ask for more detail.

Our Toronto based Communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

2018-06-20T12:45:50-04:00July 3rd, 2018|Tips of the week|0 Comments

Customer Service – Handling Complaints

Customer Service – Handling Complaints –

Complaints can provide useful feedback and a chance to improve.  Value customers who bring their concerns to your attention.

Four ideas to increase customer service success include:

  1. Don’t justify past actions or to blame anyone.
  2. Ask questions to gather all the facts.
  3. Don’t make assumptions.
  4. Mutually agree on a course of action to resolve the issue.

Our Toronto based Customer Service skills training workshop provides the skills to create winning interactions with your most valuable resource.

Contact us today to find out how our Toronto based customer skills training and other management skills and leadership courses and workshops can help you build your professionalism.

2018-06-20T12:44:01-04:00June 28th, 2018|Tips of the week|0 Comments