Tips of the week

Leadership

Posted on by skestenberg in Tips of the week Comments Off on Leadership

Leadership –

Conflict is inevitable! It’s also what ignites progress!

Eight ideas to increase your success in dealing with conflict include:

  1. Allow enough time to resolve issues.  Don’t add additional stress by being in a hurry for decisions.
  2. Confirm common ground and/or common goals.
  3. Focus on what’s being said, rather than the way it’s delivered, facial expression or the tone of voice.
  4. Stay unemotional, problem-solving oriented.
  5. Repeat in your own words, their position to seek confirmation and to demonstrate your understanding.  Be sure to get their agreement on your perception of what they said.
  6. Ask the other person to paraphrase to demonstrate their understanding of your position.
  7. Work at negotiating differences.  Ask “What would it take to…?”
  8. Isolate points of disagreement and then brainstorm to develop possible alternatives for each point.

Our conflict management training provides strategies and techniques to resolve conflict in everyday situations.  Our conflicts resolution in a union environment workshop is specific designed for handling challenging union issues.   Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.


Communication Skills

Posted on by skestenberg in Tips of the week Comments Off on Communication Skills

Communication Skills

Add one of the following communication skills practices every day of the week

Five ideas to add to your communication effectiveness include:

  1. Monday – Be specific
  2. Tuesday – Be positive
  3. Wednesday – Be assertive
  4. Thursday – Speak clearly
  5. Friday – Be comfortable when meeting strangers

Our Toronto based Communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism


Behavioural Interviewing

Posted on by skestenberg in Tips of the week Comments Off on Behavioural Interviewing

Behavioural Interviewing

How an interviewee acted in past situation will likely determine how they will behave how they in the future.

Four examples of behavioural interview questions to ask include:

  1. Describe a situation in which you were able to use persuasion to successfully convince someone to do something.
  2. Give an example of a time when you used good judgment and in problem-solving.
  3. Describe a situation when you had to go above and beyond the call of duty in order to get a job done.
  4. Tell me about a time when you had too much to do and needed to prioritize your tasks.

Our behavioural interviewing training provides strategies and techniques to plan for the interview; develop assessment strategy; develop questions and conduct the interview in a professional manner.  The training course can be delivered at your location or in our location in Toronto.

 

Contact us today to find out how our training programs and workshops related to communication skills and leadership skills can help you build your professionalism.


Leadership

Posted on by skestenberg in Tips of the week Comments Off on Leadership

Leadership

Conflict is the beginning of progress.

Four ideas to increase your success in dealing with conflict include:

  1. Give the process time. Allow enough time to resolve issues.  Do not add undue stress by being in a crunch for decisions.
  2. Find common ground/common goals.
  3. Pay attention to the words that are being said, rather than the delivery style, facial expression or the tone of voice.
  4. Always stay unemotional, problem-solving oriented.

Our conflict management training provides strategies and techniques to resolve conflict in everyday situations.  Our conflicts resolution in a union environment workshop is specific designed for handling challenging union issues.   Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.


Communication Skills

Posted on by skestenberg in Tips of the week Comments Off on Communication Skills

Communication Skills  –

Your ability to communicate needs constant development.  Behaviours are most important in contributing to how you are perceived.

Five ideas to add to your communication effectiveness include:

  1. Be friendly
  2. Be articulate
  3. Be sincere
  4. Be sympathetic
  5. Be receptive to others’ ideas

Our Toronto based Communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism


Getting Organized

Posted on by skestenberg in Tips of the week Comments Off on Getting Organized

Getting Organized –

Organize yourself!

Three ideas to increase your success with managing and organizing your incoming information include:

  1. If it doesn’t have a specific deadline, move it to a file drawer or hidden shelf… far from your immediate work area. Pile them high and toss the bottom section when the stack gets too high.
  2. Delegate tasks immediately or schedule a time to delegate a task. Work needs to be done at the lowest possible level otherwise you’re stealing from your organization!
  3. Eliminate unwanted information by making a quick call or sending a quick email.

Our Toronto based getting and staying organized workshop and our time management skills training workshop provides the organizing and time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction. Contact us today to find out how our Toronto based time management and getting organized skills training and other communications skills and leadership courses and workshops can help you build your professionalism.


Communication Skills

Posted on by skestenberg in Tips of the week Comments Off on Communication Skills

Communication Skills

Asking “Artfully” is a useful skill!

Six ideas to increase your success in asking include:

  1. Clarify what you need or want.
  2. Be specific regarding quantity or time frame.
  3. Identify the right person.
  4. Try to approach the decision maker or person with control.
  5. Outline the benefits to the person you are asking.
  6. Be prepared to give as well as receive.

Our communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.


Time Management

Posted on by skestenberg in Tips of the week Comments Off on Time Management

Time Management –

The volume of information presented to you each day can be a burden. You need to deal with email, mail, faxes, memos and telephone calls.

Three ideas to increase your success with managing and organizing your incoming information include:

1. Categorize each piece of information as follows: A – Needs to be done today B – Has a specific deadline other than today C – Has no deadline D – Items you can delegate E – Items you can eliminate.

2. If an A will take you less than 5 minutes to complete, do it at the time of sorting.

3. Arrange your B’s on your desk based on the date you need to start the task.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.


Business Writing Skills

Posted on by skestenberg in Tips of the week Comments Off on Business Writing Skills

Business Writing Skills  –

Make requests in a way to ensure success!

Four ideas to increase your success with an appropriate writing style include:

  1. Use specific language. Instead of: Please send me a copy of the report as soon as possible. Write: Please send me copy of the report within 10 days.
  2. Use words that build relationships like please; thank you; appreciate; hope.
  3. Showcase the action required by the reader by using it in the closing sentence.
  4. Stick to one subject in each communication.

Our Toronto based business writing skills workshop provides strategies and techniques to sharpen your business writing skills.

Contact us today to find out how our business writing skills training and other communications skills courses and workshops can help you build your professionalism. Our public workshops take place in Toronto.


Leadership

Posted on by skestenberg in Tips of the week Comments Off on Leadership

Leadership –

Leadership skills are essential for successful team projects.

Five ideas to increase your success with team projects include:

  1. Learn from your mistakes.
  2. Monitor performance; provide ongoing feedback.
  3. Be open and honest as you communicate
  4. Use all team members.
  5. Share the leadership power.

Our Toronto leadership training course provides leadership strategies and techniques to shape your performance as a supervisor or team leader. The program will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills workshops can help you build your professionalism