Tips of the week

Time Management

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Time Management – 

Today, we’re required to process and produce faster in the same amount of time.

Five ideas to increase your success in saving time include:

  1. Use quiet hour for A priorities
  2. Use body language that says “don’t interrupt me.  i.e.  – walk quickly;  don’t look up
  3. Assert yourself – say no “you caught me at a bad time can it wait until ……”?
  4. Clean and organize your work space at the end of each day.
  5. Foster independence – help others find answers for themselves.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism


Communication Skills

Posted on by skestenberg in Tips of the week Comments Off on Communication Skills

Communication Skills

From the way that you handle yourself on the telephone, your caller can quickly assess whether you are:

    • Capable
    • Caring/Interested
    • Energetic
    • Friendly/Happy
    • Organized

Ten ideas to increase your success with the telephone include:

  1. Remember it’s 10% what you say and 80% the way you say it that counts on the phone.
  2. Be prepared to make a written record of all information.
  3. Be on stage – assume a “professional ” role – unemotional, problem-solving oriented.
  4. Practice consistency.
  5. Regularly critique yourself.  Try to get feedback from others that you trust.
  6. Smile as you speak.
  7. Never show agitation or fatigue; end the call graciously and call back when you’re composed.
  8. Project energy
  9. Provide a positive approach by focusing on what you can do.
  10. Listen to voice mails you leave and eliminate your “ums” or “ahs” by closing your lips at the end of each sentence.

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.


Leadership

Posted on by skestenberg in Tips of the week Comments Off on Leadership

Leadership

Developing your problem solving skills will help you to work more effectively with your co-workers, customers, partners and vendors.

Six ideas to increase your success in problem-solving include:

  1. Identify the problem – state the problem in the form of several different questions.
  2. Identify the solution criteria – On what basis should you make the decision?   What will the solution look like?  What concerns will you have addressed?  What factors need to be considered?
  3. Identify all of the possible causes of the problem.
  4. Generate alternatives/ideas considering all of the questions framed when identifying the problem; all of the solution criteria and all of the possible causes.
  5. Select the best alternatives using the solution criteria.
  6. After implementation, follow-up to confirm the success of your problem-solving process.

Our Toronto leadership training workshops provides leadership strategies and techniques to shape your performance as a supervisor or team leader.  The course will assist you to influence others.

 

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills courses can help you build your professionalism


Communication Skills

Posted on by skestenberg in Tips of the week Comments Off on Communication Skills

Communication Skills

Being able to questioning effectively will help you to:

  • Facilitate learning
  • Build commitment to solutions and plans
  • Empower

 

Four ideas to increase your success in asking questions include:

  1. Be prepared to record any important details.   A short pencil is better that a long memory.
  2. Frame questions positively. Instead of asking “What went wrong?” ask “What could be done differently?”88,
  3. Support by asking, “How can I help?  ”Learn by ask, “What would you do?”  Empower by asking, “What do you think we should do?”  Innovate by asking, “What are our competitors going to do?”
  4. Listen to the answers provided.  If the issue is complicated, demonstrate your understanding by paraphrasing the question before you respond.

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.


Time Management

Posted on by skestenberg in Tips of the week Comments Off on Time Management

Time Management

Demonstrate your special skills and talent during crisis.

Seven ideas to increase your success in dealing with crisis include:

  1. Stay calm despite the urgency.
  2. Control the crisis like a special project considering possible solutions, time lines, resources, impact, and responsibilities.
  3. Use your extra adrenaline to find possible solutions.
  4. Have all affected parties participate in generating possible solutions.
  5. Delegate what you can; don’t start another fire.
  6. Continue to ask yourself: “What’s your A1 priority?”
  7. Set up controls to ensure the situation doesn’t happen again.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.


Leadership Skills

Posted on by skestenberg in Tips of the week Comments Off on Leadership Skills

Leadership Skills 

 

When problem solving it’s important to invest time in considering the real issue and alternate solutions.

Six ideas to increase your success in problem-solving include:

  1. Identify the problem – state the problem in the form of several different questions.
  2. Identify the solution criteria – On what basis should you make the decision?   What will the solution look like?  What concerns will you have addressed?  What factors need to be considered?
  3. Identify all of the possible causes of the problem.
  4. Generate alternatives/ideas considering all of the questions framed when identifying the problem; all of the solution criteria and all of the possible causes.
  5. Select the best alternatives using the solution criteria.
  6. After implementation, follow-up to confirm the success of your problem-solving process.

Our Toronto leadership training workshops provides leadership strategies and techniques to shape your performance as a supervisor or team leader.  The course will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills courses can help you build your professionalism


Communication Skills

Posted on by skestenberg in Tips of the week Comments Off on Communication Skills

Communication Skills

When you question effectively, you:

  • Demonstrate interest and concern
  • Generate new ideas
  • Facilitate learning

 

Four ideas to increase your success in asking questions include:

  1. Create a culture where questions are welcome.  Encourage questions and be open when you respond.
  2. Follow the KISS rule.  Keep your questions short and simple.   One question at a time; not more that twelve words long.
  3. Consider the three “RIGHT’s”:  Is it the right time, right way, right person.
  4. Always start with an open question to encourage others to share.  i.e. “Tell me about…?” or How…? or What…?

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.


Leadership Skills

Posted on by skestenberg in Tips of the week Comments Off on Leadership Skills

Leadership Skills

Decisions surround leaders every hour of every day.

Five ideas to increase your success in decision-making include:

  1. Realize that you won’t be right all the time.
  2. Failure can lead to greater success.
  3. Don’t procrastinate when making decisions.
  4. Always keep alternative solutions available.
  5. Consider before you make a decision…but once you’ve made a decision move forward.

Our Toronto leadership training workshops provides leadership strategies and techniques to shape your performance as a supervisor or team leader. The course will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills courses can help you build your professionalism


Assertiveness Skills

Posted on by skestenberg in Tips of the week Comments Off on Assertiveness Skills

Assertiveness Skills-

When the student becomes the teacher it’s most gratifying!  This article was written by one of the participants who attended the assertiveness skills training workshop.  She learnt her lessons well and is able to articulate many of the new behaviours she needs to practice.  https://www.thestar.com/life/2016/08/20/being-assertive-takes-lots-of-practice.html

Our Toronto based assertiveness skills training workshop provides the assertiveness skills essential to getting your ideas, plans and feelings across with confidence and conviction.

Contact us today to find out how our Toronto based assertiveness skills training and other communications skills courses and workshops can help you build your professionalism

 

 


Time Management

Posted on by skestenberg in Tips of the week Comments Off on Time Management

Time Management

We sometimes invite people to interrupt us.

Seven ideas to increase your success in reducing invitations to interrupt you include:

  1. Remove the “bait” from your work area i.e. sweets for others to share.
  2. Be less willing to make small talk.
  3. Stop saying – “Drop by any time”
  4. Make yourself less accessible by working with your back to the passageway.
  5. Don’t hesitate to tell people you’re working on a pressing priority
  6. Stop setting a bad example by interrupting others.
  7. Walk with a purpose; move quickly to communicate that you are busy and less inviting.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism