Time Management –

Are you interrupting yourself?

Five ideas to increase your success in minimizing interrupting yourself include:

1. Stay away from social media
2. Turn off your email, text etc. signals.
3. Let some telephone calls to go directly to voice mail
4. Pick your priority task and don’t stop until you finish it.
5. Create timelines to avoid potential crisis.

Our time management skills training workshop provides the time management skills essential focus on the areas that will result in the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism skills and leadership courses and workshops can help you build your professionalism.

Customer Service Skills –

Service excellence is a great predictor of duration.

Eight ideas to increase your success in providing excellent service include:

1. Internal customers are as important as externals.
2. Show understanding by paraphrasing restating concerns
3. Stay unemotional
4. Stay problem-solving focused.
5. See the opportunity complaints can provide.
6. Handle complaints as a top priority;
7. Work at continuous improvement.
8. Eliminate procedures that punish customers.

Our customer service training workshop provides strategies and techniques to resolve conflict in everyday situations. Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

Presentations Skills –

An effective presentation will give you the impact you’re seeking!

Seven ideas to increase your impact in presenting include:

1. Plan
2. Rehearse
3. Vary the tone, speed, volume
4. Use gestures for emphasis
5. Take time to pause.
6. Work on improving by asking for feedback
7. Watch great speakers

Our presentation skills workshop enhance your ability to address a meeting or speak in front of a client or group and communicate your professionalism.   This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

Communication Skills –

Knowing how to provide feedback when performance needs to change is sensitive because it can cause defensiveness or resentment.

Five ideas to increase your success in giving feedback in a problem situation include:

1. Always speak in a private environment.
2. Focus on the problem; by stating facts.
3. Judgments are not helpful.
4. Provide the feedback as soon as possible.
5. Provide exact details.- include times, dates, statistics

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Time Management –

Do you interrupt yourself?

Three ideas to increase your success in minimizing interrupting yourself include:

1. Stop switching tasks; always finish whatever you start.
2. Make outgoing phone calls at a specific time(s) in the day.
3. Take regular breaks at specific times to increase your focus.

Our time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism skills and leadership courses and workshops can help you build your professionalism.

Customer Service /Client Relations –

The ability to manage your customers’ needs and expectations is the key to a long-term growth in today’s competitive climate.

Six ideas to increase your success in providing excellent service include:

1. Appreciate customers.
2. Value customers.
3. Acknowledge customers.
4. Let customers know how much you care through your voice and actions.
5. Work to understand the customer’s perspective.
6. Use the customers’ name at least once,
7. Sound like you’re smiling when you speak.

Our customer service training workshop provides strategies and techniques to resolve conflict in everyday situations. Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

Project Management –

Specific Project management knowledge, techniques and tools will ensure that you start right and end successfully.

Ten tips to manage projects effectively include:

1. Set specific project goals.
2. Identify measurable deliverables.
3. Plan activities to accomplish goal
4. Determine each activities’ duration, start time and cost.
5. Determine dependent tasks.
6. Calculate the timeline schedule.
7. Apply risk management strategies.
8. Develop contingency plans.
9. Outline the implementation plan to the project owner.
10. Report progress to the project owner regularly.

Our Toronto based project management skills training workshop provides the project management skills for effective project planning and control.

Contact us today to find out how our Toronto based project management skills training and other management and communication and leadership skills courses and workshops can help you build your professionalism.

Presentation Skills –

Be understood; be brief; get results!

Six ideas to increase your impact in presenting your ideas include:

1. Know what you want to accomplish, .
2. Practice your lines
3. Practice out loud.
4. Be aware of your facial expressions including your eye contact.
5. Pay attention to the listener’s non-verbal response, then fix your volume, inflection, pauses.
6. End on time.

Our presentation skills workshop enhance your ability to address a meeting or speak in front of a client or group and communicate your professionalism.   This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

Communication Skills –

To be seen as a professional, you want to be perceived as honest, authentic and positive!

Eight ideas to increase your success in professional communication include:

1. Refrain from participating in gossip.
2. Avoid judging others.
3. Phrase everything positively.
4. Eliminate negativity by focusing on solutions.
5. Only complain to someone who can fix the problem.
6. Solve problems instead of blaming.
7. Stick to facts.
8. Know the difference between facts and opinions.

Our professionalism in the workplace workshop introduces strategies and techniques to increase your ability to send the right message in every situation. This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

Conflict Resolution –

Most people are uncomfortable in conflict situations.

By being able to communicate your concerns effectively, you affect your health and success positively.

Eight ideas to increase your success in confronting in conflict situations include:

1. Be specific on what needs to change.
2. Describe the others person’s behavior that causes concern.
3. Describe the actions; not the reasons.                       .
4. Use a positive manner to share the need for a specific change.
5. Describe your recommendation as a goal to be achieved in the future.
6. Ask for one change at a time.
7. Be precise about the action you want stopped or started.
8. Be respectful of the other person’s needs.

Our conflict management workshop provides strategies and techniques to resolve conflict in everyday situations. Our conflicts resolution in a union environment workshop is specific designed for handling challenging union issues.   Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.