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Leadership – 

Developing your problem solving skills will help you to work more effectively with your co-workers, customers, partners and vendors.

Six ideas to increase your success in problem-solving include:

1. Identify the problem – state the problem in the form of several different questions.
2. Identify the solution criteria – On what basis should you make the decision?   What will the solution look like?  What concerns will you have addressed?  What factors need to be considered?
3. Identify all of the possible causes of the problem.
4. Generate alternatives/ideas considering all of the questions framed when identifying the problem; all of the solution criteria and all of the possible causes.
5. Select the best alternatives using the solution criteria.
6. After implementation, follow-up to confirm the success of your problem-solving process.

Our Toronto leadership training workshops provides leadership strategies and techniques to shape your performance as a supervisor or team leader.  The course will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills courses can help you build your professionalism

Time Management – 

Time is our most precious resource; it can never be replenished.

Six ideas to increase your success in saving time include:

1. Create a brochure for the most common questions you are asked.
2. Use drafts for emails, letters, memos.
3. Use check lists for repeated activities.
4. Have regular scheduled meeting with your boss
5. Meet at other people desks so you can make a faster exit.
6. Don’t keep a chair at your desk so visitors won’t linger.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

Communication Skills –

Being able to questioning effectively will help you to:

• Facilitate learning
• Build commitment to solutions and plans
• Empower

Four ideas to increase your success in asking questions include:

1. Be prepared to record any important details.   A short pencil is better that a long memory.
2. Frame questions positively. Instead of asking “What went wrong?” ask “What could be done differently?”88,
3. Support by asking, “How can I help?  ”Learn by ask, “What would you do?”  Empower by asking, “What do you think we should do?”  Innovate by asking, “What are our competitors going to do?”
4. Listen to the answers provided.  If the issue is complicated, demonstrate your understanding by paraphrasing the question before you respond.

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Time Management –

Crisis provides opportunities for you to demonstrate your ability and talent.

Seven ideas to increase your success in dealing with crisis include:

1. Stay cool despite the urgency.
2. Run the crisis like a special project considering possible solutions, time lines, resources, impact, and responsibilities.
3. Use your extra adrenaline to find possible solutions.
4. Have all affected parties participate in generating possible solutions.
5. Delegate what you can; don’t start another fire.
6. Continue to ask yourself:  “What’s your A1 priority?”
7. Set up controls to ensure the situation doesn’t happen again.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

Leadership Skills

Issues that require decisions are everyday occurrences.

Five ideas to increase your success in decision-making include:

1. Don’t expect to be right all the time.
2. Don’t be afraid of failure.
3. Don’t put off making decisions.
4. Try to keep alternative solutions up your sleeve.
5. Mull before you make a decision…but once you’ve made a decision move on!

Our Toronto leadership training workshops provides leadership strategies and techniques to shape your performance as a supervisor or team leader.  The course will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills courses can help you build your professionalism

Time Management

We are sometimes responsible for inviting others to interrupt us.

Seven ideas to increase your success in reducing invitations to interrupt you include:

1. Remove the “bait” from your work area i.e. sweets for others to share.
2. Be less willing to make small talk.
3. Stop saying – “Drop by any time”
4. Make yourself less accessible by working with your back to the passageway.
5. Don’t hesitate to tell people you’re working on a pressing priority
6. Stop setting a bad example by interrupting others.
7. Walk with a purpose; move quickly to communicate that you are busy and less inviting.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

Communication Skills 

Compliments are fertilizer for people.  If you complement, people with improve and grow.

Six ideas to increase your success in complimenting others include:

1. Be specific. Broad statements like “great job” are not as effective as specific statements like “I appreciate the fact that your reports are always on time.”
2. Be real. Compliment when the praise is deserved not just because you are in a good mood.
3. Be timely.   Make complimenting a priority.
4. Be daily. Look for opportunities to make people feel good about themselves each day.
5. Be singular. Avoid stringing compliments together.
6. Be genuine. Avoid complimenting before making a special request.

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Time Management

There are multiple tasks commanding your attention.  Identifying your priorities is an essential time management skill to help you work effectively.

Eight ideas to increase your success in focusing on priorities include:

1. Identify a specific deadline for every task you need to complete.  This deadline can be imposed by others or self-imposed.  If a deadline is not communicated; request one.  If need be, negotiate the deadline to ensure it is do-able.
2. Include activities related to larger projects in the above process.
3. Identify the start time required to complete your tasks on time.  Include a buffer for high profile and/or time consuming tasks.
4. Remove tasks that have no deadline i.e. reports that need to be read, articles of interest etc. from your immediate work area.  Store them out of sight.
5. Identify the tasks that need to be completed today…. these are your “A” priorities”.
6. Organize the tasks that need to be started on another day in order of their start date… these are your “B” priorities.
7. Work only on your “A’s” until all of them are complete.
8. If time permits work on the “B” that next needs to be started.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

Leadership Skills

Issues that require decisions are everyday occurrences.

Six ideas to increase your success in decision-making include:

1. Distinguish big from little decisions.
2. Delegate all of the smaller decisions you can.
3. Learn all about a problem before trying to decide it.
4. Get into a relaxed frame of mind.
5. Avoid crisis decisions.
6. Don’t be deceived by logic, most problems are full of emotions.

Our Toronto leadership training workshops provides leadership strategies and techniques to shape your performance as a supervisor or team leader.  The course will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills courses can help you build your professionalism

Presentations Skills

Some people have something to say and can’t; others have nothing to say and keep saying it.

Six ideas to increase your effectiveness in presenting your ideas include:

1. Be Prepared -. Practice with a tape recorder or videotape yourself.
2. Use personal examples and stories in your speech whenever possible.
3. Relax – focus on your message and not the audience.
4. Maintain eye contact with the audience. – 2-3 seconds per person
5. Use gestures fro emphasis.
6. Use natural humor – there’s no need to be a comedian.

Our presentation skills workshop enhance your ability to address a meeting or speak in front of a client or group and communicate your professionalism.   This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.