Blog

Customer service means managing customers’ needs and expectations.

Six ideas to increase your success in providing excellent service include:

1. Find ways to appreciate your customers.
2. Find ways to show customers that you value them.
3. Let customers know you care through your voice and actions.
4. Always try to understand customer’s perspective.
5. Use the customers’ name,
6. Smile when you speak, it always sounds better.

Our customer service training workshop provides strategies and techniques to resolve conflict in everyday situations.  All training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

Project management knowledge, techniques and tools will ensure your project’s success.

Five tips to manage projects effectively include:

1. Identify specific project goals
2. Identify measurable deliverables
3. Plan activities to accomplish goal
4. Determine each activities’ duration, start time and cost
5. Determine dependent tasks

Our Toronto based project management skills training workshop provides the project management skills for effective project planning and control.

Contact us today to find out how our Toronto based project management skills training and other management and communication and leadership skills courses and workshops can help you build your professionalism.

Three goals for any presentation include clarity,  brevity and results!

Nine ideas to increase your effectiveness in presenting your ideas include:

1. Know why you are speaking,
2. Know what you want the listener to do.
3. Edit your ideas
4. Rehearse out loud.
5. Watch to your facial expressions in a video.
6. Make eye contact (look at the camera if virtual)
7. Watch the listener’s response,
8. Adjust your volume, inflection, tone.
9. End on time.

Our presentation skills workshop enhance your ability to address a meeting or speak in front of a client or group and communicate your professionalism.   This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

A professional is seen as committed to success

Nine ideas to increase your success in professional communication include:

1. Be honest.
2. Be real.
3. Be positive.
4. Don’t gossip.
5. Don’t judge.
6. Find solutions.
7. Complain to the fixer not an available ear.
8. Never blame
9. Communicate facts.

Our professionalism in the workplace workshop introduces strategies and techniques to increase your ability to send the right message in every situation.  This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

Conflict situations are challenging for almost everyone.

By sharing your concerns effectively you can positively affect your health and your success. 

Seven ideas to increase your success in confronting in conflict situations include:

1. Be specific about what needs to change.
2. Be specific and concrete about the others person’s behavior that is an issue.
3. Describe only actions; not reasons or interpretations.                       .
4. Use positive words to share the need for change.
5. Focus what needs to happen in the future.
6. Choose one change at a time.
7. Be respectful.

Our conflict management workshop provides strategies and techniques to resolve conflict in everyday situations.  Our conflicts resolution in a union environment workshop is specific designed for handling challenging union issues.   Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

Being clear, being concise and being understandable enables you to convince or to inform,

Eight ideas to increase your success in presenting include:

1. Consider your presentation as an extended conversation.
2. Tell it like it’s a story.
3. Maintain interest by varying your tone, your pitch and your inflection.
4. Keep eye contact for 2-3 seconds.
5. Start with the clear statement of the issue.
6. Outline the areas you’ll be covering.
7. End with either a three sentence summary of your key points or a request for action.
8. Don’t feel you need to answer every question.   Offer to provide answers later or provide direction to the answer.

Our presentation skills workshop enhance your ability to address a meeting or speak in front of a client or group and communicate your professionalism.   This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

Incorporate the following behavours to be seen as a professional.

Eleven ideas to increase your success in professionalism include:

1. Accept responsibility.
2. Assist others to reach the goals of your unit.
3. Be on time.
4. Meet deadlines consistently.
5. Give advance notice if a deadline is at risk of not being met.
6. Deliver quality work.
7. Focus on priorities.
8. Express thanks and appreciation.
9. Compliment people frequently and genuinely.
10. Be committed to success
11. Demonstrate that you can be trusted.

Our professionalism in the workplace workshop introduces strategies and techniques to increase your ability to send the right message in every situation.  This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

Don’t let your emotion affect your actions!

Four ideas to increase success with emotional situations include:

Use effective self-talk to channel your emotions.  Pose the following questions to yourself:

1. Should I be getting emotional over this?
2. Is getting emotional going to help me in anyway?
3. Will this be important in 1 year,1 month, or even 1 hour?
4. How would a calm person handle this?

Our emotional intelligence workshop provides the skills essential to act in your own best interest.

Find out how our Toronto based emotional intelligene skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

Be calm.

Eight ideas to increase success in stress management include:

1. Identify and reduce the number stresses in your life.
2. Schedule rest, exercise and nutrition.
3. Calculate amount of stress you can take before burn-out.
4. Calculate how much relaxation you can take before rust-out.
5. Put a limit on the number of hours you work.
6. Schedule time for personal well-being.
7. Eliminate time wasters and fillers.
8. Reduce time with toxic people.

Our stress and time management skills training workshops provides the time management skills essential zero in on areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

 Choose how you act in any situations.  Anger or frustration is never an option. Stay cool and calm.

Five ideas to increase success in staying professional include:

1. Watch for warning signals like tightness in your neck, shoulders, chest, hands, stomach.
2. Watch for heat in your face or body.
3. Step back to see the big picture.
4. Ask yourself how important this will be in a week; a month; a year?
5. Reduce extra adrenaline by physically moving.

Our leadership skills training workshop provides the skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based leadership skills training and other management skills and communication courses and workshops can help you build your professionalism.