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Conflict Resolution Training – Tip of the Day

Finding agreement is a method of acknowledging criticism and agreeing with any portion of the criticism that may be true.  It permits you to listen to the criticism for any useful information without losing your cool.

If there is any element of truth use either full or partial agreement.

Examples:   “It sometimes appears that . . .”

“You might be right. . . . . . .”

“There’s a lot of truth in what you say . . .”

Our conflict management workshop provides strategies and techniques to resolve in everyday situations.  Our alternate conflict resolution workshop focuses on conflicts in a union environment. The training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our conflict management skills training courses and other communications skills workshops can help you build your professionalism.

Communication Skills – Questioning Effectively – Tips of the Week

• Demonstrate genuine interest and concern
• Generate new ideas
• Facilitate learning
• Build commitment to solutions and plans
• Empower

Eight ideas to increase your success in asking questions include:

1. Create a culture where questions are welcome.  Encourage questions and be open when you respond.
2. Follow the KISS rule.  Keep your questions short and simple.   One question at a time; not more that twelve words long.
3. Consider the three “R’s”

• right time
• right manner
• right person

4. Always start with an open question to encourage others to share.  i.e. “Tell me about…?” or How…? or What…?
5. Be prepared to record any important details.   A short pencil is better that a long memory.
6. Frame questions positively. Instead of asking “What went wrong?” ask “What could be done differently?”88,
7. Support by asking, “How can I help?  ”Learn by ask, “What would you do?”  Empower by asking, “What do you think we should do?”  Innovate by asking, “What are our competitors going to do?”
8. Listen to the answers provided.  If the issue is complicated, demonstrate your understanding by paraphrasing the question before you respond.

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Time Management – Tip of the Day

When reviewing incoming tasks either electronically or with paper, do it right away if it will take less than five minutes.  If it takes longer, decide if you will do it later today or if not, put it on your To Do list for the day you plan to do it.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills course and other communications skills and leadership training programs and workshops can help you build your professionalism.

Professionalism – Tip of the Day  

Three essential behaviours for professionalism include:

1. Taking responsibility – happens “before”
2. Being empowered – happens “during”
3. Being accountable – happens “after”

Our Toronto based professionalism in the workplace training & development course will enable participants to act with an increased level of mature competence. Workshops can be delivered at your location or in our location in Toronto.

Contact us today to find out how our Toronto based professionalism skills training and other management and communication and leadership skills courses and workshops can help you build your professionalism.

Assertiveness Training – Tip of the Day

Deal with facts; deal with “what is”.

Our Toronto based assertiveness skills training workshop provides the assertiveness skills essential to getting your ideas, plans and feelings across with confidence and conviction.

Contact us today to find out how our Toronto based assertiveness skills training and other communications skills courses and workshops can help you build your professionalism.

Project Management Training – Tip of the Day  

Consider using the following project management tools:

• Responsibility assignment matrix
• Gantt charts
• Critical Path Mapping
• Contingency planning charts

Our Toronto based project management skills training workshop provides the project management skills for effective project planning and control.

Contact us today to find out how our Toronto based project management skills training and other management and communication and leadership skills courses and workshops can help you build your professionalism.

Communication Skills – Complimenting Others – Tips of the Week

Compliments are fertilizer for people.  If you complement, people with improve and grow.

Six ideas to increase your success in complimenting others include:

1. Be specific.   Broad statements like “great job” are not as effective as specific statements like “I appreciate the fact that your reports are always on time.”
2. Be real.    Compliment when the praise is deserved not just because you are in a good mood.
3. Be timely.   Make complimenting a priority.
4. Be daily.    Look for opportunities to make people feel good about themselves each day.
5. Be singular.    Avoid stringing compliments together.
6. Be genuine.   Avoid complimenting before making a special request.

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism

Project Management Training – Tip of the Day  

In the planning process that is completed before implementation begins, be careful to avoid impossible schedule commitments.  If you end up ignoring time lines the entire project may be jeopardized.

Our Toronto based project management skills training workshop provides the project management skills for effective project planning and control.

Contact us today to find out how our Toronto based project management skills training and other management and communication and leadership skills courses and workshops can help you build your professionalism.

Meeting Minutes – Tip of the Day

Complete the draft within 24 hours of the meeting.  If you postpone the task it will take you a disproportionate amount of time to complete the task later.

Our Toronto based meeting minutes skills training workshop provides strategies and techniques to sharpen your writing skills.

Contact us today to find out how our Toronto based meeting minutes skills training and other writing skills courses and workshops can help you build your professionalism

Business Writing Skills – Tip of the Day

When replying to a disorganized letter don’t put your points in the same confusing order.

Our Toronto based business writing skills training workshop provides strategies and techniques to sharpen your business writing skills.

Contact us today to find out how our Toronto based business writing skills training and other communications skills courses and workshops can help you build your professionalism