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No one ever said: I can’t stand the way they always listen to me!

Ten ideas to increase success with listening include:

1. Stop multitasking.
2. Work to build your understanding.
3. Take ownership for listening.
4. Listen even to poor speakers.
5. Take notes to help with focus.
6. Ask for clarification.
7. Confirm facts.
8. Look directly at the speaker.
9. Keep supportive or neutral expression and body language.
10. Nod to show acceptance and

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Build your professionalism with our communication skills training and other management and leadership courses and workshops and seminars.

Project Management means using specific knowledge, skills and techniques to plan and control time, budget and scope.

Two ideas to increase success with projects include:

1. Create a plan before you start actions. The goal of your plan is to:

• identify who is responsible for what activities
• outline the role of the project team
• organize how the project will be completed
• identify and procure the resources needed

2. Use the following tools to manage your projects:

• Planning checklist
• Organizing checklist
• Responsibility assignment matrix
• Gnatt charts
• Critical Path Mapping
• Contingency planning charts
• Follow up evaluation questions

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Our project management skills training workshop provides the project management skills for effective project planning and control.

Contact us today to find out how our Toronto based project management skills training and other management courses and communication skills and leadership skills workshops can help you build your professionalism.

The greater the cooperation the greater the success!

Five ideas to increase success with team cooperation include:

1. Communicate problems, history and plans to the whole team.
2. Encourage team to ask each other for help.
3. Use team meetings to problem solve.
4. Direct team members treat each other with respect.
5. Make respect a requirement.

Our Toronto based Leadership skills training workshop provides the skills for performing positively and clearly to enhance your career and personal success.

Contact us to build your professionalism!  Find out how our Toronto based leadership skills training program and other management skills and communication courses and workshops can help.

Relationships are key to cooperation Help your team to support each other.

Three ideas to increase success with team cooperation include:

1. Ensure that everyone focused on the big picture.
2. Provide information on how they each contribute to the solution.
3. Practice recognizing each team members’ contributions.

Our Toronto based Leadership skills training workshop provides the skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our leadership skills training and other management skills and communication courses workshops and seminars can help you build your professionalism.

Project management means using specific skills, tools and techniques to meet or exceed a project’s requirements.

Three ideas to increase success with projects include knowing that:

1. Every project needs a sponsor or owner.
2. Every project needs a clear statement of the expected outcomes, approach, timeline and budget.
3. Start implementing after the sponsor has approved the scope statement and plan.

Our project management skills training workshop provides the project management skills for effective project planning and control.

Contact us today to find out how our Toronto based project management skills training and other management courses and communication skills and leadership skills workshops can help you build your professionalism.

Everyone needs feedback to let the know how they’re doing!  In addition, it can:

1. Show that you’re there to help
2. Recognize performance
3. Create a sense of team
4. Improve morale
5. Instill motivation
6. Improve performance

Our Toronto based Leadership skills training workshop provides the skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based leadership skills training and other management skills and communication courses, seminars and workshops can help you build your professionalism.

Appearance and behaviour count.  Your clothing; facial and body language; manners all speak louder than your voice.  It takes a few seconds to leave a lasting impression.

Five ideas to increase your first impression communication success include:

1. Maintain eye contact until you’ve determined the colour. (usually 3 seconds)
2. Use their name to build your relationship.
3. Get to the point and stop talking!
4. Provide up to 3 sentences at a time.
5. Provide more detail if they ask for it.

Our Toronto based Communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

The customer who complains is essential!  Feedback can provide an outstanding opportunity to improve.  Thank customers for sharing their experience.

Five ideas to increase customer service success include:

1. Be open mind.
2. Refrain from defensiveness
3. Look to problem solve not blame.
4. Ask questions to clarify and get all the facts.
5. Never assume.
6. Work to reach a solution with them.

Our Toronto based Customer Service skills training workshop provides the skills to create winning interactions with your most valuable resource.

Contact us today to find out how our Toronto based customer skills training and other management skills and leadership courses and workshops can help you build your professionalism.

You can negotiate anything and everything!

Six ideas to increase negotiating success include:

1. Identify what’s key and what’s not.
2. Determine the other person’s needs.
3. Develop questions to help the other person identify their goals.
4. Make absolutely no assumptions.
5. Ask questions to show and to clarify your understanding.
6. Outline shared benefits to assist the other person to see your position.

Our Toronto based Negotiating skills training workshop takes the mystery out of negotiating.  Focus on understanding five negotiating strategies and counter strategies and developing techniques to handle negotiations.

Contact us today to find out how our Toronto based Negotiating skills training and other management skills and leadership courses and workshops can help you build your professionalism.