Blog

Time Management – Interruptions (Part I)

The person who interrupts you most often in a day can be… you.

Eight ideas to increase your success in minimizing interrupting yourself include:

1. De-clutter your work space.
2. Prepare before you start; gather all your required materials, equipment etc.
3. Commit to finish whatever you start.
4. Make outgoing phone calls at designated times.
5. Schedule breaks at specific times.
6. Turn off your email alert.
7. Allow your telephone calls to go to voice mail if they are not the priority.
8. Prevent potential crisis by planning and using time lines.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

Presentation Skills Training – Tip of the Day

To achieve success, strive to be perceived as dynamic/enthusiastic; comfortable; believable; knowledgeable and humourous when appropriate.

Our presentation skills training seminar provides strategies and techniques to ensure that your message achieves results and influence others.  Workshops can be delivered at your location or in our location in Toronto.

Contact us today to find out how our presentation skills courses workshops and other communications skills training courses can help you build your professionalism.

Conflict Resolution Training – Tip of the Day

Always behave unemotionally, problem solving oriented.  Choose one of five responses to conflict based on the importance, the time constraints and the resources available to you..

Our conflict management workshop provides strategies and techniques to resolve in everyday situations.  Our alternate conflict resolution workshop focuses on conflicts in a union environment. The training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our conflict management skills training courses and other communications skills workshops can help you build your professionalism.

Time Management – Tip of the Day

Be ruthless about setting priorities. Make sure that what you think is important is really important.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills course and other communications skills and leadership training programs and workshops can help you build your professionalism.

Assertiveness Skills – Tip of the Day

Practice using “feeling-talk” for example:  “I like this report as opposed to “This report is good”; “ I think the way to handle it is…” as opposed to “You have to…”

Our Toronto based assertiveness skills training workshop provides the assertiveness skills essential to getting your ideas, plans and feelings across with confidence and conviction.

Contact us today to find out how our Toronto based assertiveness skills training and other communications skills courses and workshops can help you build your professionalism.

Customer Service / Client Relations

In today’s competitive business climate, winning organizations manage their customers’ needs and expectations treating their customers as if they’re essential to the organization!

Ten ideas to increase your success in providing excellent service include:

1. Value your customers.
2. Ensure that every member of your organization recognizes that the customer/client is essential.
3. Let your actions demonstrate that you care.  Respect their perspective.
4. Communicate a positive attitude both non-verbally and verbally
5. Build rapport with customers/clients; use their names, smile or sound like you’re smiling.
6. Listen to their concerns and demonstrate your understanding by paraphrasing.
7. Develop an unemotional problem-solving style.
8. Handle complaints as a priority;
9. Follow-up and be appreciative of the fact that you were given an opportunity to improve.
10. Work to overcome procedural obstacles that punish customers/clients.

Our customer service training workshop provides strategies and techniques to resolve conflict in everyday situations.  Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

Presentation Skills Training 

Whether the intention is to motivate, to inform, to influence or to defend, the way you present yourself and your ideas is key to your success.  Vary the speed of your delivery as well as the inflection and the volume. 38% of you message comes from your voice.

Our presentation skills training seminar provides strategies and techniques to ensure that your message achieves results and influence others.  Workshops can be delivered at your location or in our location in Toronto.

Contact us today to find out how our presentation skills courses workshops and other communications skills training courses can help you build your professionalism.

Conflict Resolution Training 

Handling conflict situations effectively will your reduce stress and frustration. Remain assertive by looking after your needs without emotion; respectful of the other person.

Our conflict management workshop provides strategies and techniques to resolve conflicts in a union environment and in everyday situations.  .The training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our conflict management skills training seminar and other communications skills workshops can help you build your professionalism.

Assertiveness Skills – Tip of the Day

Asking questions to gain information is an assertiveness skill that helps you gain power.  The more information you have the more power you have.  Ask questions that allow the other person to share lots of information:  How can we resolve this situation?  What would it take to fix this?  What do you need?  How can I help you?  Use the information you gain to then establish common ground and mutual goals.

Our Toronto based assertiveness skills training workshop provides the assertiveness skills essential to getting your ideas, plans and feelings across with confidence and conviction.

Contact us today to find out how our Toronto based assertiveness skills training and other communications skills courses and workshops can help you build your professionalism.

Project Management Skills – Tip of the Day  

To increase cooperation among your project team members make an effort to recognize the current problems and issues facing project team members in order to help them maximize their contribution to the project.

Our project management training workshop provides the project management skills for effective project planning and control.  Public workshops take place in Toronto.  Training at your location is also an option.

Contact us today to find out how project management skills training and other management, communication and leadership skills courses, seminars and workshops can help you build your professionalism.