Tips of the week

There is not one person who is not thrilled with being listened to!

Ten ideas to increase success with listening include:

1. Maintain your focus; no multitasking
2. Make your goal to increase your understanding.
3. Take responsibility for listening.
4. Listen even to boring or repetitive speakers.
5. Record information to help with your focus.
6. Ask for clarification.
7. Confirm to check your understanding.
8. Look straight at the speaker.
9. Maintain a supportive or neutral facial expression.
10. Nod to demonstrate interest.

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

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Project Management requires that you use specific knowledge, skills and techniques to plan and control time, budget and scope.

Two ideas to increase success with projects include:

1. Create a plan before you implement actions. The goal of your plan is to:

• Clarify who is responsible for what activities and what is the role of the project team
• Outline how the project will be completed
• Identify and procure the resources needed

2. Use the following tools to manage your projects:

• Planning checklist
• Organizing checklist
• Responsibility assignment matrix
• Gnatt charts
• Critical Path Mapping
• Contingency planning charts
• Follow up evaluation questions

Our project management skills training workshop provides the project management skills for effective project planning and control.

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When you increase understanding you increase cooperation.  Cooperation Increase productivity and success.  .

Six ideas to increase success with team cooperation include:

1. Communicate the problems team members are dealing with.
2. Encourage asking each other for help.
3. Solve problems in team meetings.
4. Ensure team members treat each other with respect.
5. Make respect the mandatory.
6. Use a specific problem-solving strategu to develop solutions

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Project management is the application of knowledge, skills, tools and techniques required to meet or exceed the project requirements.

Three ideas to increase success with projects include knowing that:

1.  Every project needs a person or a committee who need to be responsible for:

• Assembling the team
• Clarifying the responsibilities
• Providing background information
• Providing appropriate resources
• Outlining the important issues
• Ensuring communication between departments

2.  Every project needs a clear statement of the expected outcomes, the approach, the timelines and the budget.

3.  Do not start the implementing until you have a scope statement and plan that has the sponsor’s approval.

Our project management skills training workshop provides the project management skills for effective project planning and control.

Contact us today to find out how our Toronto based project management skills training and other management courses and communication skills and leadership skills workshops can help you build your professionalism.

Team spirit takes organizations to the winner’s circle!  To create a climate of cooperation building relationships is key.  Help your team to understand and support each other.

Three ideas to increase success with team cooperation include:

1. Keep everyone focused on the big picture.
2. Let everyone knows how they can contribute to the solution.
3. Valuing all team members contributions.

Our Toronto based Leadership skills training workshop provides the skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our leadership skills training and other management skills and communication courses workshops and seminars can help you build your professionalism.

There is never a time when you can’t use negotiating skills!

Seven ideas to increase negotiating success include:

1. Know “when to fold ‘em”; know when to walk away.
2. Use silence to gain more information
3. Recognize that information is power.
4. Know that compromise is a fallback strategy if something is important to you.
5. Collaborate when something is important to you. Take the time to invest in discovery and discussion.
6. Find common goals and mutual benefits
7. Ask questions like:
   • What will it take to make this happen?
   • What will it take to fix this situation?
   • What will it take to earn your trust?
   • What will it take to make you happy?
   • What will it take to fix this?

Our Toronto based Negotiating skills training workshop takes the mystery out of negotiating.  Focus on understanding five negotiating strategies and counter strategies and developing techniques to handle negotiations.

Contact us today to find out how our Toronto based Negotiating skills training and other management skills and leadership seminars, courses and workshops can help you build your professionalism.

Feedback is essential to let people know how they’re doing!  It also can:

1. Show that you’re there to help them
2. Give them well deserved recognition
3. Provide a sense of team
4. Boost their morale
5. Increase their motivation
6. Help them improve their performance

Our Toronto based Leadership skills training workshop provides the skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based leadership skills training and other management skills and communication courses, seminars and workshops can help you build your professionalism.

Don’t underestimate the value of paying attention to your appearance and behaviours.  Your clothing, facial expression, body language and manners speak volumes.  It takes just a moment to make a lasting impression.

Five ideas to increase your first impression communication success include:

1. Focus on their eyes until you’ve determined their colour. It usually 2-3 seconds.
2. Repeat and use their name to build rapport.
3. Practice brevity. Make your point and stop talking!
4. Speak only 3 sentences at a time.
5. Only provide more detail if they ask for it.

Our Toronto based Communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Customer who complain are valuable! Feedback can provide an outstanding opportunity to improve.  Thank your customers for sharing their experience.

Five ideas to increase customer service success include:

1. Listen with an open mind.
2. Avoid defensiveness
3. Look for solutions not blame.
4. Ask questions to better understand and get all the facts..
5. Never assume to know.
6. Work to reach a resolution with them.

Our Toronto based Customer Service skills training workshop provides the skills to create winning interactions with your most valuable resource.

Contact us today to find out how our Toronto based customer skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Negotiating Skills

You can negotiate everything!

Six ideas to increase negotiating success include:

1. Identify what’s important and what’s not.
2. Determine the other person’s goal.
3. Develop questions to help the other person clarify their goals.
4. Make no assumptions.
5. Ask questions to demonstrate and to confirm your understanding.
6. Look for shared benefits to assist the other person to value your position.

Our Toronto based Negotiating skills training workshop takes the mystery out of negotiating.  Focus on understanding five negotiating strategies and counter strategies and developing techniques to handle negotiations.

Contact us today to find out how our Toronto based Negotiating skills training and other management skills and leadership courses and workshops can help you build your professionalism.