Tips of the week

Communication Skills – Listening

Posted on by skestenberg in Tips of the week Comments Off on Communication Skills – Listening

Communication Skills – Listening –

Working at listening is harder than it sounds. We are so used to multitasking that staying focused is a real effort!

Six ideas to increase success with listening include:

  1. Listen with more that your ears. Listen with your eyes and your heart to determine intension..
  2. Make notes. Relying on memory is risky.
  3. Be open minded especially if you don’t agree… there may be more share interest than you initially realize.
  4. Be objective. Overcome your biases and prejudices.
  5. Clarify and confirm by paraphrasing.
  6. Also paraphrase to demonstrate that you understand.

Our Toronto based communication skills training course provides the communication skills for performing positively and clearly to enhance your career and personal success.

We can help you build your professionalism! Contact us today to find out how our Toronto based communication skills training courses and other management skills and leadership seminars and workshops.


Assertiveness Skills –

Posted on by skestenberg in Tips of the week Comments Off on Assertiveness Skills –

Assertiveness Skills –

Being assertive means being respectful, being realistic, and being responsible.

It’s a learned communication skill that will minimize conflict, build your confidence and greatly improve relationships

Six tips to help you become to be more assertive.

  1. Listen with empathy. Try to understand the other person’s point of view.
  2. Agree to disagree periodically. Having a different point of view after discussion is acceptable.
  3. Stay calm. Relax your face; speak in your normal un-emotional voice.
  4. Use a problem-solving approach. Work to see the other person as your friend not your enemy. Think win/win
  5. Use ‘I’ language. Use statements that include ‘I’ e.g. ‘I think’ or ‘I feel’; try to eliminate “You” from your statements.
  6. Practice patience… work at lengthening your fuse.

Our Toronto based assertiveness skills training workshop provides the assertiveness skills essential to getting your ideas, plans and feelings across with confidence and conviction.

 

Contact us today to find out how our Toronto based assertiveness skills training and other communications skills courses and workshops can help you build your professionalism


Leadership Skills – Team Building

Posted on by skestenberg in Tips of the week Comments Off on Leadership Skills – Team Building

Leadership Skills – Team Building

A perfect team is rarely a reality!

Building effective teams is an ongoing requirement of successful team leaders.

Seven ideas to build effective teams include:

    1. Allowing team members to improve the way things are done.
    2. Share team goals… make sure that team members answers the question “Why are we here?” in the same way.
    3. Building members self esteem; make them feel good about themselves.
    4. Encourage; recognize; forgive.
    5. Walk the talk – align your behaviors with your actions.
    6. Value a unique relationship with each team member; there can be no favourites.
    7. Continue to develop yourself; learning, growing, changing, improving.

 

Our leadership skills training workshop provides the skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based leadership skills training courses and other management skills and communication seminars and workshops can help you build your professionalism.


Communication Skills – Listening

Posted on by skestenberg in Tips of the week Comments Off on Communication Skills – Listening

Communication Skills – Listening –

Listening needs to be a singular act. We are so used to multitasking and have increased our activity levels so dramatically. Listening has become the most under used communications skill.  We need to re-learn the art of effective listening.

Nine ideas to increase success with listening include:

  1. Clear your thoughts.
  2. See each interaction as an opportunity – you can never learn less.
  3. Work at listening for ideas.
  4. Take responsibility for listening.  If a speaker is boring or repetitive take notes to say focused.
  5. Confirm and clarify when appropriate
  6. Maintain eye contact.
  7. Maintain positive facial expression & posture.
  8. Provide non-verbal signals like nodding to demonstrate interest.

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Build your professionalism with our communication skills training and other management and leadership courses and workshops and seminars.


Project Management Skills

Posted on by skestenberg in Tips of the week Comments Off on Project Management Skills

Project Management Skills –

Applying knowledge, skills and techniques to execute projects effectively is what project management is all about.

Two ideas to increase success with projects include:

  1. Develop a plan before you consider implementing any actions. The purpose of the plan is to:
    • Clarify responsibilities, and roles of the team members
    • Specify how the project will be managed with respect to time, cost and performance
    • Summarize the resources needed (human, electronic, external, physical)
  1. Use the following tools to manage your projects:
    • Project team cooperation checklist
    • Planning and organizing checklist
    • Responsibility assignment matrix
    • Gnatt charts
    • Critical Path Mapping
    • Contingency planning charts
    • Follow up evaluation questions

Our project management skills training workshop provides the project management skills for effective project planning and control.

Contact us today to find out how our Toronto based project management skills training and other management courses and communication skills and leadership skills workshops can help you build your professionalism.


Leadership – Increasing Team Cooperation

Posted on by skestenberg in Tips of the week Comments Off on Leadership – Increasing Team Cooperation

Leadership – Increasing Team Cooperation –

Build your organization by using effective teams.  Creating team spirit, encouraging a cooperative climate and channeling effort are essential to increasing productivity and obtaining success.

Three ideas to increase success with team cooperation include:

  1. Recognize the problems facing team members in order to aid them in making their maximum contribution. Discuss these issues openly in team meetings.
  2. Watch for how team members treat each other.  Respect is the foundation for effective communication.
  3.  Apply problem solving models to help the team deal with issues and concerns.

Our Toronto based Leadership skills training workshop provides the skills for performing positively and clearly to enhance your career and personal success.

Contact us to build your professionalism! Find out how our Toronto based leadership skills training program and other management skills and communication courses and workshops can help.


Project Management Skills

Posted on by skestenberg in Tips of the week Comments Off on Project Management Skills

Project Management Skills –

Using a systematic approach is key to achieving goals with respect to project schedules and budgets.

Two ideas to increase success with projects include knowing that:

  1. Each project needs a project sponsor. Do not begin until there is someone who is responsible for:
    • Approving the team and defining the responsibilities
    • Providing information and resources
    • Clarifying critical issues
    • Acting as key communication link between departments
  1. Each project needs a clear statement of the expected outcomes, the approach, the timelines and the budget.  Do not commence any activities related to completing a project until the initial planning process has provided a statement that has the sponsor’s approval.

Our project management skills training workshop provides the project management skills for effective project planning and control.

Contact us today to find out how our Toronto based project management skills training and other management courses and communication skills and leadership skills workshops can help you build your professionalism.


Leadership – Increasing Team Cooperation

Posted on by skestenberg in Tips of the week Comments Off on Leadership – Increasing Team Cooperation

Leadership – Increasing Team Cooperation –

Productivity and success are built with effective teams! Instill team spirit; create a cooperative climate; channel group effort to ensure a winning organization.

Three ideas to increase success with team cooperation include:

  1. Make sure that team members understand the total problem.
  2. Make sure that team members understand how they can contribute toward solving the problem.
  3. Make sure that team members are aware of the potential contributions of the other project team members.

Our Toronto based Leadership skills training workshop provides the skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our leadership skills training and other management skills and communication courses workshops and seminars can help you build your professionalism.


Negotiating Skills

Posted on by skestenberg in Tips of the week Comments Off on Negotiating Skills

Negotiating Skills –

Much of what you do is the result of negotiation.

Four ideas to increase negotiating success include:

  1. Know “when to fold ‘em” i.e. when to walk away… set specific limits. It’s OK to say, “That’s more than I‘m prepared to do.” or “That’s more than I‘m prepared to spend.”
  2. Use silence as a technique to gain more information and more power.  The other person will fill the silence with information that will be potentially useful to you.
  3. Think of compromise …the 50/50 split, as your secondary strategy.  A collaborative effort where you both uncover common ground and mutual benefits is the best approach and will produce a better outcome for both of you.
  4. Ask questions like:
  • What will it take to close this deal?
  • What will it take to resolve this conflict?
  • What will it take to earn your trust?
  • What will it take to satisfy you?
  • What will it take to fix this?

 

Our Toronto based Negotiating skills training workshop takes the mystery out of negotiating. Focus on understanding five negotiating strategies and counter strategies and developing techniques to handle negotiations.

Contact us today to find out how our Toronto based Negotiating skills training and other management skills and leadership seminars, courses and workshops can help you build your professionalism.


Leadership Skills – Providing Feedback

Posted on by skestenberg in Tips of the week Comments Off on Leadership Skills – Providing Feedback

Leadership Skills – Providing Feedback –

By providing helpful feedback, you can accomplish five important goals:

  1. Provide recognition
  2. Provide support
  3. Increase morale
  4. Boost motivation
  5. Fix performance problems

Feedback let’s people know, how they’re doing.   It doesn’t require any complicated forms; it simply shows that you’re there to help.

Our Toronto based Leadership skills training workshop provides the skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based leadership skills training and other management skills and communication courses, seminars and workshops can help you build your professionalism.