skestenberg

Customer Service Skills

Customers are both internal and external.   The service we provide will determine our organizations longevity.

Five ideas to increase your success in providing excellent service include:

1. Listen to their concerns and demonstrate your understanding by paraphrasing.
2. Develop an unemotional problem-solving style.
3. Handle complaints as a priority;
4. Follow-up and be appreciative of the fact that you were given an opportunity to improve.
5. Work to overcome procedural obstacles that punish our customers/clients.

Our customer service training workshop provides strategies and techniques to resolve conflict in everyday situations. Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

Presentations Skills –

Successful presentations move people to take action

Four ideas to increase your impact in presenting include:

1. Plan, rehearse and delivered with flair.
2. Use specific skills, like inflection, gestures and dramatic pauses.
3. Continue to improve following each presentation by identifying what to continue, what to stop and what to start. Great presenters may start as poor speakers – but they get better.
4. Identify the techniques of other speakers and mimic them – ask yourself, “Why does their delivery work? How can I use that technique or principle?” Look for the skills they used and make them your own.

Our presentation skills workshop enhance your ability to address a meeting or speak in front of a client or group and communicate your professionalism.   This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

Communication Skills – Giving Feedback

Informing someone that they have not met your expectations is challenging. If it’s not handled well it can result in their becoming defensiveness or resentmentful.

Six ideas to increase your success in giving feedback in a problem situation include:

1. Make sure you deliver your feedback in private.
2. Be respectful of the individual; focus on the problem or the situation, not the individual.
3. Be timely… as soon as possible is always best.
4. Provide facts; avoid judgments.
5. Provide all the details and be specific.
6. End with a question.

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Time Management – Interruptions –

Stop interrupting yourself!

Three ideas to increase your success in minimizing interrupting yourself include:

1. Commit to finish whatever you start.
2. Make outgoing phone calls at designated times.
3. Schedule breaks at specific times.

Our time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism skills and leadership courses and workshops can help you build your professionalism.

Customer Service /Client Relations –

Clients and customers are essential to every organization! It makes sense to manage their needs and expectations more than our own. In today’s competitive climate this is the key to a long term growth.

Five ideas to increase your success in providing excellent service include:

1. Value your customers.
2. Ensure that every member of your organization recognizes that the customer/client is essential.
3. Let your actions demonstrate that you care.  Respect their perspective.
4. Communicate a positive attitude both non-verbally and verbally
5. Build rapport with customers/clients; use their names, smile or sound like you’re smiling. 

Our customer service training workshop provides strategies and techniques to resolve conflict in everyday situations. Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

Project Management –

Project management skills means using specific knowledge, techniques and tools to get your projects started right and completed successfully.

Six tips to manage  your projects effectively include:

1. Agree on clear project goals and measurable deliverables.
2. Plan activities and determine project tasks, task duration and costs.
3. Determine task dependencies and calculate the timeline schedule.
4. Develop risk management strategies and contingency plans.
5. Provide implementation plan to the project sponsor.
6. Manage changes and report progress to the project sponsor.

Our Toronto based project management skills training workshop provides the project management skills for effective project planning and control.

Contact us today to find out how our Toronto based project management skills training and other management and communication and leadership skills courses and workshops can help you build your professionalism.

Presentation Skills –

Presenting to a formal audience or simply needing to make your voice heard in a one-on-one meeting, you’re using presentation skills. Your presentation skills are essential to any aspects of your life.

Seven ideas to increase your impact in presenting your ideas include:

1. Prepare by thinking carefully about what you want to accomplish.
2. Plan and practice until you can speak confidently.
3. Match your visuals with the information you’re communicating. Never word for word.
4. Before presenting become familiar with the room and the space.
5. Be aware or your nonverbal communication like facial expressions and eye contact,
6. Watch for the audience’s nonverbal reaction and tweak when appropriate.
7. Never run late.

Our presentation skills workshop enhance your ability to address a meeting or speak in front of a client or group and communicate your professionalism.   This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

Communication Skills –

Being perceived as positive, honest, and authentic are essential goals.

Seven ideas to increase your success in communication  skills include:

1. Refrain from gossip; either initiating of listening.
2. Avoid judging others.
3. Eliminate negativity. Everything can be presented positively.
4. Complain only to someone who can do something about the problem.
5. Abolish blaming; focus on problem solving.
6. Tell the truth; refrain from embellishing
7. Recognize the difference between facts and opinions.

Our professionalism in the workplace workshop introduces strategies and techniques to increase your ability to send the right message in every situation. This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

Dealing With Difficult People –

Many people are reluctant to deal with difficult people and say what they need to say because it may result in the other person having a negative reaction. Looking after your needs and expressing your concerns is essential to your good health and success.

Six ideas to increase your success in confronting difficult people include:

1. Identify the specific offending behavior.
2. Describe the others person’s behavior that causes you concern. Be specific and describe the actions, not the person’s motives or goals.                                                                           .
3. Ask explicitly for a change in their behavior. Express the need for change in positive manner, as a goal to be achieved in the future.
4. Request a small change; never a series of changes.
5. Specify the concrete action you want the person to stop or those actions you want the person to perform.
6. Always recognize and be respectful of the other person’s needs.

Our conflict management workshop and our dealing with difficult people workshop provides strategies and techniques to resolve conflict in everyday situations. Our conflicts resolution in a union environment workshop is specific designed for handling challenging union issues.   Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

Conflict Resolution – Confronting In Conflict Situations –

Many people are reluctant to manage conflict and say what they need to say because it may result in the other person having a negative reaction. Looking after your needs and expressing your concerns is essential to your good health and success.

Six ideas to increase your success in confronting in conflict situations include:

1. Identify the specific offending behavior.
2. Describe the others person’s behavior that causes you concern. Be specific and describe the actions, not the person’s motives or goals.                                                                           .
3. Ask explicitly for a change in their behavior. Express the need for change in positive manner, as a goal to be achieved in the future.
4. Request a small change; never a series of changes.
5. Specify the concrete action you want the person to stop or those actions you want the person to perform.
6. Always recognize and be respectful of the other person’s needs.

Our conflict management workshop provides strategies and techniques to resolve conflict in everyday situations. Our conflicts resolution in a union environment workshop is specific designed for handling challenging union issues.   Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.